These Terms and Conditions govern your use of the www.ief.co.uk and kohinoor.temp-dns.com websites. Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions, please do not use the websites.
1.0 Use of the www.ief.co.uk and kohinoor.temp-dns.com websites
The www.ief.co.uk and kohinoor.temp-dns.com websites are provided to you free of charge for your personal use subject to these Terms and Conditions. By using the www.ief.co.uk and kohinoor.temp-dns.com websites, you agree to be bound by these Terms and Conditions.
THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS.
We may update these Terms and Conditions from time to time and any changes may be notified to you via a suitable announcement on the www.ief.co.uk and kohinoor.temp-dns.com websites. The changes will apply to the use of the www.ief.co.uk and kohinoor.temp-dns.com websites after we have given notice. If you do not wish to accept the new Terms and Conditions, you should not continue to use the www.ief.co.uk and kohinoor.temp-dns.com websites. If you continue to use the www.ief.co.uk and kohinoor.temp-dns.com websites after the date on which the change comes into effect, your use of the websites indicate your agreement to be bound by the new Terms and Conditions.
3.0 Access to and availability of the website
Indo European Foods Ltd will make all reasonable efforts to provide you with access to the website and its online stores 24 hours per day without any interruptions. However, from time to time you may experience disruptions due, for example, to essential maintenance or problems beyond our control involving suppliers, communications, the Internet, your own computer or software failures. Accordingly, Indo European Foods Ltd does not warrant that the website will be available continuously and is not liable for any downtime or disruption in website availability.
4.0 Intellectual Property
The content and design of these website pages are subject to copyright owned by Indo European Food Ltd. You are welcome to print pages for your personal use but no part of this website, our logos or trademarks may be reproduced or transmitted in any way for any other purpose. Other than having permission to access the website and use the services in accordance with these Terms and Conditions, you agree that nothing herein creates or grants to you any right in or ownership of any intellectual property rights existing in the presentation or format of the website or in any software, content, information, data or databases provided through the website or used in or forming part of the services. This includes without limitation any registered or unregistered trade marks, service marks, logos, designs, database rights, copyright, rights in domain names or data owned by or vested in Indo European Foods Ltd or any third party (“Intellectual Property”).
All rights in relation to Intellectual Property not expressly granted by Indo European Foods Ltd are hereby reserved to Indo European Food Ltd (or its licensors) and no right, licence or benefit to such Intellectual Property is granted to you.
The www.ief.co.uk and kohinoor.temp-dns.com websites is provided by Indo European Foods Ltd without any warranties or guarantees. You must bear the risks associated with the use of the Internet.
Indo European Foods Ltd has made all reasonable efforts to ensure that all information and advice provided on the website by ourselves and third parties is accurate at the time of inclusion, complete and up-to-date.
However, there may be inadvertent errors on the website for which Indo European Foods Ltd takes no responsibility. Indo European Foods Ltd reserves the right to make changes and/or corrections to the website at its own discretion.
In particular, we disclaim all liabilities in connection with the following:
• incompatibility of the www.ief.co.uk and kohinoor.temp-dns.com websites with any of your equipment, software or telecommunications links
• technical problems including errors or interruptions of the www.ief.co.uk and kohinoor.temp-dns.com websites
• unsuitability, unreliability or inaccuracy of the www.ief.co.uk and kohinoor.temp-dns.com websites and its contents
• inadequacy of the www.ief.co.uk and kohinoor.temp-dns.com websites to meet your requirements
By accessing this website you agree that Indo European Foods Ltd shall not be liable to any person for any special, incidental, direct or indirect consequential loss or damage including, without limitation, loss of profits or revenues, cost of replacement goods, loss or damage to data arising out of the use of, or inability to use, this site which may arise from the use of this site or use or reliance on any of the information or advice contained in any of the materials on this website or from access to other material on the Internet via hyperlinks from this site.
Nothing in these Terms and Conditions shall exclude Indo European Foods Ltd.’s liability for personal injury or death caused by its negligence.
6.0 Your liability
You agree to be liable for and to indemnify Indo European Foods Ltd (and its officers, employees, directors, shareholders, representatives, successors and assigns) and hold it harmless against all third party claims, demands and actions and in relation to all liabilities, losses, costs, charges, damages and expenses (including legal fees) incurred in relation to such claims, demands and actions, to the extent that such liability arises from breach of these Terms and Conditions by you.
7.1 General Information
Every care has been taken to ensure the descriptions, colours and specifications of the goods portrayed in our website and associated brochures are correct. However, slight variations in the actual goods may occur.
7.2 (1) Availability & Prices
All goods are offered for sale subject to availability. We regret that occasionally it may be impossible to complete an order if a product is withdrawn for any reason. The price of the goods shall be the price listed on our website and inclusive of any VAT that may be payable by you. We reserve the right to amend prices in the event of a change in the rate of VAT or supplier costs. All prices and delivery charges are quoted in UK Pounds Sterling and must be paid in full at the time of ordering. In the event of any deliveries to addresses outside of the UK, the purchaser is entirely responsible for any applicable customs’ duties or taxes in your own country.
7.2 (2) Discount Codes and Coupons
When using a discount code, please not that only one discount code is applicable for one order. Please only use discount codes and coupons that are authorised by Kohinoor and are given permission to do so.
We will treat each order for goods as an offer by you to purchase the goods, subject to these terms and conditions. You are responsible for ensuring the accuracy of your order and we shall supply you, subject to availability, with the quantity and specification of the goods set out in your order.
Payment may be made by any of the methods indicated on the site. We do not offer any credit facilities, so we will not deliver goods to you if you do not pay for your order in full at the time of ordering.
Delivery shall be made to the delivery address supplied by you at the time of ordering. Whilst we endeavour to deliver within the times specified, any times quoted for delivery are approximate only and we shall not be liable for any delay in delivery of the goods, howsoever caused. Risk of damage to or loss of the goods shall pass to you at the time of delivery to the specified delivery address
7.5 (1) The delivery date/times shown on our site are estimates only and are not guaranteed on any service. Deliveries may be delayed for reasons that are out of the control of both the courier and the particular carrier. We reserve the right to not refund all or part of the service in these instances.
7.5 (2) On each of our services offered the couriers commit to attempting to deliver the parcel or consignment at least once, if the consignment cannot be delivered due to not being able to obtain satisfactory receipt from the address the courier may attempt at an address within close proximity and leave details at the delivery point and/or update this information on the tracking.
7.5 (3) Not all services require a signature to be able to deliver a parcel and some can be left in an area the driver deems as safe. This can include outbuildings, porches, and other such areas on or around the delivery property. In the event a parcel is left in a safe location and indicated as such on the tracking, no claim for loss can be processed. It is the customer’s responsibility to ensure that the service information available on our site is checked for such restrictions.
7.5 (4) Should the parcel be held after a missed or failed delivery attempt it is the customer’s responsibility to contact the courier to arrange collection or re-delivery of the parcel/consignment, failure to do this could result in the parcel being returned and additional charges being applied.
7.5 (5) Any item travelling in excess of 250 miles is not guaranteed on our Next day or timed delivery services. We reserve the right to not refund all or part of the service in these instances.
We will refund the value of the goods supplied and initial delivery charge, provided you inform us within seven working days of receipt of the goods and the goods, together with the delivery note, are returned to us in perfect condition to the address specified on the delivery note. We will refund or replace damaged products only and not the entire order.
7.6 (1) When a courier attempts to deliver a parcel and is unsuccessful this will then be sent back to the local delivery depot where a re-delivery or collection of the parcel can be arranged via the courier. If no contact to the courier is made within 5 working days of the parcel being held (after the first delivery attempt) the parcel will then be returned and possibly held at the couriers depot. In such instances it is at the customer’s own cost and responsibility to arrange a collection from My Parcel Delivery’s head office for the parcel.
7.6 (2) Any parcel returned to the couriers depot can be held for a maximum of 10 working days. If, within this time, no arrangement to have the parcel collected and re-delivered or returned is made by the customer, the courier reserve the right to dispose of the item as they see fit. We shall not be liable to you under any circumstances for any loss caused by us exercising this right and you failing to retrieve the consignment in the timescales specified.
(a) Any item that imposes a health and safety risk to any of our employees may and will be disposed of immediately. This will include but not limit to any items containing broken glass, ceramics, resin or other materials of similar consistency.
(b) Where an item is returned and not suitable to be shipped via a courier due to damage, packaging and/or size/weight we will advise the customer that a collection by them must be arranged from our Head Office within a 48 hour timescale. Should a collection not be arranged within the correct timescale, the item will be disposed of as the courier sees fit.
(c) Any item having contained or still contains flammable or hazardous substances will be disposed of immediately upon arrival at the couriers depot.
(d) Any item leaking any liquid (regardless of the nature of the liquid) will be disposed of immediately upon arrival at the couriers depot.
7.6 (3) The courier will attempt to contact the customer once the item arrives at our office and the customer will be advised of the next steps based on the terms above (7). This contact will include but not be limited to email (using the registered email address on the booking) and/or phone call (using the registered phone number for the customer on the booking).
7.6 (4) The courier will not be liable for either the email address and/or phone number being incorrect for the customer and the parcel may be disposed of if there is no response from the customer within the set timescales, in line with the terms stated in clause 7.
7.6 (5) Some of the services offered do include the item being shipped and sorted through a couriers sorting centre. In such instances it is possible for the courier to hold your parcel/consignment if there is cause to do so:
(a) If you item(s) is heavier than declared or larger than declared your item will be held pending any additional charges that may be applicable to send it onto the intended receiver.
(b) Should your item need to be returned to the customer due to incorrect information being inputted on the booking this will be done by the courier and no refund of the original order will be given.
(c) If your item is received unpackaged or insufficiently packaged, including but not limited to, being received not in a cardboard box, the parcel will be held and a surcharge applied to the order to repackage. The item will not be repackaged or forwarded on until the re-packaging charge is paid.
(d) Any item(s) being received into our sorting centre that is listed as prohibited will not be shipped onto the receiving destination and will be returned to the customer with no refund being applicable. In some cases it may be possible to remove the prohibited contents from the parcel and ship any other contents that are not listed as prohibited. In these cases the prohibited items will need to be returned at the customer’s cost or they can be disposed of.
7.7 Limitation of Liability
Our total liability for any claim arising shall not exceed the price of the goods supplied, and, in the case of damaged or defective goods or incorrect deliveries, any delivery charges incurred by you. We shall not be liable for any indirect or consequential loss, (including without limitation, financial loss such as loss of profit or otherwise), whether this arises from a breach of duty in contract or in any other way. We cannot accept any liability for a failure to comply with specific instructions stated on our order details. This condition does not affect your statutory rights.
7.8 Events beyond our reasonable control
We will not be held responsible for any delay or failure to comply with our obligations if the delay or failure arises from any cause that is beyond our reasonable control. This condition does not affect your statutory rights.
We do not sell goods for purchase by children. We sell children’s goods for purchase by adults. If you are under eighteen years, you may order goods from us only with the involvement of a parent or guardian.
7.10 Choice of law and jurisdiction
These terms and conditions shall be governed by and construed in accordance with English law and you agree to submit to the exclusive jurisdiction of the English courts.
7.11 Contact details
Indo European Foods Ltd, Kohinoor House, Langer Road, Felixstowe, Suffolk, IP11 2BF
7.12 Your rights
We will not store or process your personal information outside the United Kingdom. Other than as outlined above, Indo European Foods Ltd may process and in particular may disclose your personal data:
- As required by law to any third parties
- To third parties who may process personal data on Indo European Foods Ltd’s behalf such as Credit Reference Agencies or other group companies. These parties may keep details of any searches they make about you
- To any third party for the prevention of fraud, money laundering or for the tracing of debtors. These parties may keep details of any searches they make about you
You have the right to require Indo European Foods Ltd to correct any inadequacies in the personal details Indo European Foods Ltd holds about you. You also have the right to ask for a copy of the information held by Indo European Foods Ltd and to object to your details being used for direct marketing purposes. As a security measure, proof of identification may be required prior to the disclosure of such information and there may be a small administrative charge. Please contact Indo European Foods Ltd, Indo European Foods Limited, 6th Floor, Congress House, 14 Lyon Road, Harrow, Middlesex, HA1 2EN
If Indo European Foods Ltd fails to exercise its rights immediately, this will not by itself be taken as a waiver of those rights and Indo European Foods Ltd may still exercise those rights in the future.
If any of these terms or conditions is found to be illegal, invalid or unenforceable under applicable law, the offending provision will be severed and remaining terms and conditions will be unaffected (to the fullest extent legally permitted).
You agree that Indo European Foods Ltd may transfer its rights and obligations under these Terms and Conditions to another person. You may not transfer your rights or obligations under these Terms and Conditions to anybody else without first obtaining the written consent of Indo European Foods Ltd.
A person who is not a party to these Terms and Conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.
Your use of this website and any dispute arising out of the website is subject to the laws of England and Wales. Any dispute arising out of the use or publication of this website is subject to the exclusive jurisdiction of the Courts of England and Wales.
The www.ief.co.uk and kohinoor.temp-dns.com websites are owned and operated by Indo European Foods Ltd, a company registered in England and Wales whose registered office is at Indo European Food Limited, Kohinoor House, Langer Road, Felixstowe, Suffolk, IP11 2BF. Company registration number: 04105745